1. Information we collect
Depending on how the service is used, we may collect:
- Account and profile information: student name, registration number, class, contact details provided during registration, and account authentication information.
- Learning and service activity: enrolled classes, lesson access, purchased or unlocked lessons, recording access, remaining views, playback activity, and related progress or access records.
- Payment information: payment status, payment period, payment history, transaction-related records, and bank-slip images voluntarily selected and uploaded by the student.
- Communications: information included in support requests, feedback, or account-deletion requests.
- Technical information: standard server logs such as request time, IP address, app or device information, and error information needed to operate, secure, and troubleshoot the service.
2. Photos and payment-slip uploads
The app may open the device's system photo picker so a student can select a payment-slip image. Nexmind receives only the image the student chooses to upload. The app does not need to collect unrelated photos from the device. Uploaded slips are used to verify payments and maintain payment records.
3. How we use information
We use information to:
- create, authenticate, and manage student accounts;
- provide classes, lessons, recordings, and authorised video access;
- process and verify payment-slip submissions and display payment history;
- communicate about accounts, classes, payments, support, and service notices;
- prevent misuse, protect accounts, and maintain service security;
- diagnose errors and improve the reliability and usability of the service; and
- comply with applicable legal or regulatory obligations.
4. How we share information
We do not sell students' personal information. Information may be processed by service providers that help us operate the app, website, servers, storage, communications, and security. Such providers may process information only as needed to provide those services. We may also disclose information when required by law, to protect users or the service, or as part of a lawful business transfer.
5. Data security
We use reasonable administrative and technical safeguards designed to protect information, including HTTPS for data transmitted between the app and our online services, access controls, and restricted administrative access. No internet or storage system can be guaranteed to be completely secure, so users should protect their login details and never send passwords through email.
6. Data retention
We retain account, learning, payment, and support information only for as long as reasonably necessary to provide the service, maintain accurate operational or financial records, resolve disputes, prevent fraud, and meet legal obligations. When information is no longer required, we take reasonable steps to delete or anonymise it. Some records may be retained where required for legitimate legal, accounting, security, or fraud-prevention reasons.
7. Account and data deletion
Students may request permanent deletion of their account and associated personal data through the in-app deletion option or our public Delete Account page. We may need to verify the request before deletion. Account deactivation or app removal from a phone does not itself delete an account. Where information must be retained for a legitimate legal or accounting reason, we will limit it to the required purpose and retention period.
8. Access and correction
Users may request access to or correction of their account information by contacting us. We may ask for reasonable information to confirm the identity of the requester and protect student records.
9. Children and student users
The service is intended for educational use and may be used by school-age students. Where required, a parent, guardian, or authorised educational representative should assist with account registration and consent. We seek to collect only information reasonably necessary to provide and protect the educational service.
10. Third-party links and services
The app may open links or content delivered through third-party infrastructure. Those services may have their own privacy practices. This Privacy Policy applies to information controlled by Nexmind and not to an unrelated third party's independent service.
11. Changes to this policy
We may update this Privacy Policy when the app, our data practices, or legal requirements change. The updated version will be posted on this page with a revised "Last updated" date.
12. Contact us
For privacy questions, account requests, or data concerns, contact:
Nexmind
Email: tharindhuvs.94@gmail.com
Website: https://nexmind.lk